Contact us

Welcome

Welcome to Avedouda®!
As the products are made by hand and worked individually they have the caracter and the quality of handmade products.
All my products are individually hand made which means it can be some differences between the pictures and the real item. I try to make the best photographs but colours can have a little difference due to the computer monitors and light from the photographs.
If you like the "style" but you would like other size, or even other product, please let me know that I'll be please to help you.
Please feel free to convo me if you have any questions.

Thank you for visiting my shop!

Shipping details

I ship worldwide with the Portuguese Post, CTT. All items are shipped within 3 days of receipt of payment (except where otherwise duly noted with the exception of weekends and public holidays). I send items by registered post, to be sure they will reach their destination.

You can expect your package to arrive between 3-20 days of shipment (this is of course excluding any unforseen delays ie. customs and where you are located eg. US, Australasia). Products send to Portugal will arrive on the day after the posted date, and to Europe should be there in a week (3-5days). I will send you a confirmation message when your item has been sent, and I can trace it until it reaches you.

Please check for the shipping price on the item you want to purchase. I can't be responsible for any coast from the costums. I provide combined shipping so if you are going to purchase more than one item please convo me.

I always ship to the address on the Zibbet invoice, if you want to receive it in another address, please let me know.

Whenever possible I re-use envelops and packs, because I am environmental aware.

Refunds, returns & exchanges

My customers' happiness is very important to me, so please contact me if there is a problem, I will do my best to sort it out.
In returns the items must be shipped at buyer's expense. Buyer has the option to receive a refund less shipping charges or exchange for another item and pay any additional shipping. Buyer also must have a delivery confirmation number on any returned packages to help track back any purchases.

Additional information

Feedbacks are very important to me. I always worry when my packs are in the post, so it would be nice to know when it reaches you. It would be also nice to know your oppinion about the item and to know whether you liked it! :)

Avedouda®

Thanks for visit Avedouda®!